倾听的力量：沟通的另一半【TED演讲】
共 3 集
剧集目录
| 集 | 标题 | 时长 |
|---|---|---|
| P1 | 倾听的力量：沟通的另一半【TED演讲】 中英双语 | 15:28 |
| P2 | 倾听的力量：沟通的另一半【TED演讲】 英文字幕(中文外挂) | 15:28 |
| P3 | 倾听的力量：沟通的另一半【TED演讲】 无字幕(英文外挂) | 15:28 |
P1 · 倾听的力量：沟通的另一半【TED演讲】 p01 中英双语 (P1)
字幕摘录
| 时间 | 英文 | 中文 |
|---|---|---|
| 0:01 | There's an ancient and well-known philosophical riddle that asks if a tree falls in the forest | 有一个古老而著名的哲学谜语 问一棵树掉在森林里 |
| 0:12 | and no one is around to hear it, does it still make a sound? | 周围没有人听到它, 它还发出声音吗? |
| 0:18 | A scientific view is that why a tree will make waves in the air. | 一个科学的观点是,为什么一棵树会在空中产生波浪. |
| 0:23 | To make a sound, it takes an ear to hear it. | 发声则须耳. |
| 0:27 | So my question is, if a person speaks, if they offer a TED talk, for example, | 所以我的问题是,如果一个人说话, 如果他们提供TED演讲,例如, |
| 0:34 | and no one listens, is that really communication? | 没有人听,这是真的沟通吗? |
| 0:39 | Listening, I believe, is the missing half of communication. | 我认为,倾听是沟通中缺少的部分。 |
| 0:44 | Absolutely necessary, but often overlooked. | 绝对有必要,但常常被忽视。 |
| 0:49 | We live in an age we call the age of communication, | 我们生活在一个我们称之为交流的时代, |
| 0:52 | and certainly with a lot of cell phones and texts and tweets and emails, | 手机、短信、推特、电子邮件 |
展开字幕全文（244 条）
| 序号 | 英文 | 中文 |
|---|---|---|
| 1 | There's an ancient and well-known philosophical riddle that asks if a tree falls in the forest | 有一个古老而著名的哲学谜语 问一棵树掉在森林里 |
| 2 | and no one is around to hear it, does it still make a sound? | 周围没有人听到它, 它还发出声音吗? |
| 3 | A scientific view is that why a tree will make waves in the air. | 一个科学的观点是,为什么一棵树会在空中产生波浪. |
| 4 | To make a sound, it takes an ear to hear it. | 发声则须耳. |
| 5 | So my question is, if a person speaks, if they offer a TED talk, for example, | 所以我的问题是,如果一个人说话, 如果他们提供TED演讲,例如, |
| 6 | and no one listens, is that really communication? | 没有人听,这是真的沟通吗? |
| 7 | Listening, I believe, is the missing half of communication. | 我认为,倾听是沟通中缺少的部分。 |
| 8 | Absolutely necessary, but often overlooked. | 绝对有必要,但常常被忽视。 |
| 9 | We live in an age we call the age of communication, | 我们生活在一个我们称之为交流的时代, |
| 10 | and certainly with a lot of cell phones and texts and tweets and emails, | 手机、短信、推特、电子邮件 |
| 11 | there's a lot of talking going on. | 常有说法. |
| 12 | But how much listening can there really be with so much interruption and distraction? | 但有这么多的干扰和分散注意力 还能有多少听力? |
| 13 | So my passion for the last 30 years has been helping people get to yes in very tough negotiations, | 所以我过去30年的激情 一直在帮助人们在艰难的谈判中 获得肯定, |
| 14 | from family feuds to boardroom battles, from labor strikes to civil wars. | 从家庭仇杀到董事会战 从劳动罢工到内战 |
| 15 | And I hear a lot of talking, but I don't hear a lot of real listening. | 我听到很多说话, 但我没有听到很多真正的倾听。 |
| 16 | We think of negotiation as being about talking, but in fact, it's really about listening. | 我们认为谈判是谈,但事实上,它真的是倾听。 |
| 17 | If you study the behavior of successful negotiators, | 如果你研究成功谈判者的行为 |
| 18 | you find that they listen far more than they talk. | 你发现他们听得比说话要多 |
| 19 | After all, we're given two years in one mouth for a reason, | 毕竟,我们得到两年 在一个口中是有原因的, |
| 20 | to listen twice as much, at least, as we speak. | 至少在我们发言的时候 听得加倍 |
| 21 | So why listen? | 那为什么要听? |
| 22 | Why is it so important to listen? | 为什么这么重要听? |
| 23 | Let me tell you a story. | 让我告诉你一个故事。 |
| 24 | Some years ago, I was in the country of Venezuela, | 几年前,我在委内瑞拉, |
| 25 | serving as a third party between the government and the political opposition, | 作为政府与政治反对派之间的第三方, |
| 26 | at a time of intense conflict, with a lot of people fearing a civil war. | 在激烈冲突的时候,很多人害怕内战。 |
| 27 | My colleague Francisco Diaz and I had an appointment with the president, Hugo Chavez, | 我的同事弗朗西斯科·迪亚兹和我和总统 乌戈·查韦斯有约 |
| 28 | at 9 p.m. at the presidential palace. | 晚上9点在总统府 |
| 29 | Finally, at midnight, we were ushered in to see the president, | 最后,在午夜,我们 被召见总统, |
| 30 | who had his entire cabinet arrayed behind him. | 他把整个柜子都排在他身后 |
| 31 | And he asked me, | 他问我, |
| 32 | So, Yuri, what do you think of the situation going on here? | 尤里,你觉得这里的情况如何? |
| 33 | And I said, Mr. President, I've been talking to your ministers here and to the opposition, | 总统先生,我一直在跟各位部长和反对派谈话 |
| 34 | and I think you're making some progress. | 我想你正在取得一些进展。 |
| 35 | Progress? | 进步? |
| 36 | What do you mean, progress? | 你说进步是什么意思? |
| 37 | He shouted. | 师大叫曰. |
| 38 | You're blind. | 汝等无明. |
| 39 | You're not seeing all the dirty tricks those traitors are up to. | 你没看到那些叛徒的诡计 |
| 40 | And he leaned in very close to my face and proceeded to shout. | 他紧靠着我的脸 开始大喊大叫 |
| 41 | What was I going to do? | 我该怎么办? |
| 42 | Part of me felt like defending myself naturally. | 我部分人想自然地保护自己 |
| 43 | But what good would it do for me to get into an argument with the president of Venezuela? | 但和委内瑞拉总统争吵对我有什么好处? |
| 44 | How would that advance peace? | 这将如何促进和平? |
| 45 | So, I just listened. | 所以,我只是听着。 |
| 46 | I gave him my full attention. | 我全神贯注了 |
| 47 | I listened to where he was coming from. | 我听他从哪里来。 |
| 48 | And President Chavez was known, he was famous for making eight-hour speeches. | 而查韦斯总统也闻名,以发表8小时的演讲而闻名. |
| 49 | But after 30 minutes of me just nodding and listening, | 但经过30分钟的我 只是点头和听, |
| 50 | I saw his shoulder slowly sag. | 我看见他的肩膀 慢慢地 |
| 51 | And he said to me in a very weary tone of voice, | 他用非常疲惫的声音对我说, |
| 52 | So, Yuri, what should I do? | 尤里,我该怎么办? |
| 53 | That's the sound of a human mind opening, opening to listen. | 即人心开口之声,开口听. |
| 54 | So, I said, Mr. President, it's almost Christmas. | 我说,总统先生,快圣诞节了 |
| 55 | The country needs a break. | 国家需要休息。 |
| 56 | Last year, all the festivities were canceled because of the conflict. | 去年,由于冲突,所有庆祝活动都被取消。 |
| 57 | Why not propose a truce this time so that people can enjoy the holidays with their families? | 为什么这次不提议休战,让人民与家人一起享受假期呢? |
| 58 | And after that, everybody will maybe be in a better mood to listen. | 在那之后 每个人都会有更好的心情听 |
| 59 | He said, that's a great idea. | 他说,这是一个好主意。 |
| 60 | I'm going to announce that in my next speech. | 我将在下一次演讲中宣布这一点。 |
| 61 | His mood had completely shifted. | 他的心情完全变了 |
| 62 | How? | 怎么会? |
| 63 | Through the simple power of listening. | 通过简单的听力。 |
| 64 | Because I listened to him, he was more ready to listen to me. | 因为我听他的 他更愿意听我的 |
| 65 | So, there are at least three important reasons why it's important to listen in any negotiation or conflict. | 因此,在任何谈判或冲突中,倾听至少有三个重要理由. |
| 66 | The first is that it helps us understand the other side. | 第一,它帮助我们了解另一方。 |
| 67 | Negotiation, after all, is an exercise in influence. | 毕竟,谈判是一种影响。 |
| 68 | You're trying to change someone else's mind. | 你试图改变别人的想法。 |
| 69 | How can you possibly change someone else's mind if you don't know where that mind is? | 如果你不知道别人的想法在哪里, 你怎么能改变别人的想法呢? |
| 70 | Listening is key. | 倾听是关键 |
| 71 | The second reason, just as important, is it helps us connect with the other human being. | 同样重要的第二个原因是,它帮助我们与其他人建立联系。 |
| 72 | It helps us build rapport. | 它帮助我们建立关系。 |
| 73 | It builds trust. | 它建立信任。 |
| 74 | It shows we care. | 它显示我们关心。 |
| 75 | After all, everybody wants to be heard. | 毕竟,每个人都想听到。 |
| 76 | And the third is, as with President Chavez, it makes it more likely that the other person is going to listen to us. | 第三个是,像查韦斯总统一样,它使另一个人更有可能听我们的话。 |
| 77 | It helps us get to yes. | 它帮助我们得到是的。 |
| 78 | In short, listening may be the cheapest concession we can make in a negotiation. | 简言之,倾听可能是我们在谈判中能够作出的最便宜的让步。 |
| 79 | It costs us nothing, and it brings huge benefits. | 它不花我们什么, 它带来巨大的好处。 |
| 80 | Listening may be the golden key that opens the door to human relationship. | 听觉可能是打开人际关系的金钥匙. |
| 81 | So, how do we listen? | 那么,我们如何听? |
| 82 | Well, it turns out that we often take listening for granted as something easy and natural. | 事实证明,我们经常把听作为理所当然的 简单自然的东西。 |
| 83 | But in fact, at least in my experience, real listening, genuine listening, | 但事实上,至少在我的经验, 真正的倾听,真正的倾听, |
| 84 | is something that needs to be learned and practiced every day. | 每天都需要学习和实践。 |
| 85 | In ordinary listening, we're hearing the words, and we're often thinking, | 在普通的倾听中,我们听到的词, 我们经常想, |
| 86 | where do I agree? | 我同意吗? |
| 87 | Where do I disagree? | 我在哪里不同意吗? |
| 88 | What am I going to say in response? | 我该怎么说呢? |
| 89 | In other words, the focus is on us. | 换言之,重点是我们。 |
| 90 | In genuine listening, however, the spotlight moves to the other person. | 然而,在真正的倾听中,聚光灯会移动到另一个人身上。 |
| 91 | We put ourselves in their shoes. | 我们把自己的鞋子。 |
| 92 | We tune into their wavelength. | 我们进入他们的波长。 |
| 93 | We listen from within their frame of reference, not just ours. | 我们从他们的参照基准中而不是仅仅从我们的参照基准中倾听。 |
| 94 | And that's not easy. | 且道不易. |
| 95 | In genuine listening, we listen not just for what's being said, but for what's not being said. | 在真正的倾听中,我们不仅为人们所说的话而倾听,而且为那些没有说的话而倾听. |
| 96 | We listen not just to the words, but to what's behind the words. | 我们不仅听话,而且听话背后的东西. |
| 97 | We listen for the underlying emotions and feelings, the underlying needs, | 我们聆听深层的情感和感情 和基本的需求, |
| 98 | what that person really needs or wants. | 这个人真正需要或想要的 |
| 99 | Let me give you an example. | 让我举个例子。 |
| 100 | About a year and a half ago, I was invited to ask a Brazilian entrepreneur | 大约一年半前 我被邀请去问一个巴西企业家 |
| 101 | by the name of Abelio Diniz to help him because he was trapped in a titanic legal dispute | 阿贝里奥·迪尼兹帮助他 因为他被困在了一场巨大的法律纠纷中 |
| 102 | with his French business partner over the control of Brazil's largest retailer. | 与他的法国商业伙伴控制着巴西最大的零售商. |
| 103 | The Financial Times called it perhaps the biggest cross-continental boardroom showdown | "金融时报"称其为"也许是最大的跨洲董事厅秀". |
| 104 | in recent history. | 在近代历史中。 |
| 105 | It had gone on for two and a half years, and it was immensely costly and stressful, | 它已经持续了两年半, 它的高昂成本和压力, |
| 106 | not only to both parties, but to their families and the 150,000 employees of the company. | 不仅对双方,而且对家属和公司15万雇员。 |
| 107 | So when I sat down with Abelio in his home, I listened to his story, | 当我和阿贝里奥一起坐在他家的时候 我听了他的故事 |
| 108 | and after that I had a question. | 然后,我有一个问题。 |
| 109 | I said, Abelio, help me understand here. | 我说,阿贝里奥,帮我理解这里。 |
| 110 | What do you really want? | 你到底想怎样? |
| 111 | And he said, well, I want the stock at a certain price. | 他说,嗯,我想要股票 以一定的价格。 |
| 112 | I want, you know, the company headquarters. | 我想,你知道,公司总部。 |
| 113 | I want the elimination of the non-compete clause. | 我要取消无职权条款 |
| 114 | And he gave me a list. | 他给我一份名单 |
| 115 | But I, as I listened, heard something deeper there that was unspoken. | 但是,正如我所听到的,我听到了一些不言自明的声音。 |
| 116 | So I asked him, Abelio, you're a man who seems to have everything. | 所以我问他 Abelio 你似乎什么都有 |
| 117 | What are these things really going to give you? | 这些东西会给你什么? |
| 118 | What do you most want in your life? | 你这辈子最想要的是什么? |
| 119 | And he paused for a moment and thought about it. | 他停下来一阵子想了想 |
| 120 | And finally he said, freedom. | 最后他说自由 |
| 121 | I want my freedom. | 我要我的自由。 |
| 122 | I want to be free to pursue my business dreams, and I want to be free | 我想自由追求我的商业梦想 我想自由 |
| 123 | to spend time with my family. | 陪着我的家人 |
| 124 | That was it. | 就这样 |
| 125 | I was hearing the human being behind the words, | 我听到那些话背后的人 |
| 126 | not just the champion businessman. | 不只是冠军商人 |
| 127 | And so once we were clear about his deepest need, | 所以一旦我们明白他最深切的需要 |
| 128 | then the negotiation itself, while challenging, became a lot easier. | 因此,谈判本身虽然具有挑战性,但变得容易得多。 |
| 129 | And in four short days, my colleagues and I, by listening to the other side, | 在短短的四天里 我的同事和我 通过倾听对方的声音 |
| 130 | were able to take this titanic dispute and resolve it with a settlement | 解决了这桩纠纷 |
| 131 | that left both sides highly satisfied. | 这令双方感到非常满意。 |
| 132 | As Abelio, who became a friend in the process, later told me, | 正如阿贝利奥在这个过程中成为朋友,后来告诉我, |
| 133 | I got everything I wanted, but most importantly, I got my life back. | 我得到了我想要的一切, 但最重要的是,我得到了我的生活。 |
| 134 | How did that happen? | 怎么会这样? |
| 135 | Through the simple power of listening. | 通过简单的听力。 |
| 136 | So if listening is so useful, | 所以,如果听这么有用, |
| 137 | why isn't everyone doing it? | 为什么不是每个人都这样做? |
| 138 | Well, to tell you the truth, it's not so easy. | 老实说,这不容易 |
| 139 | I mean, if I reflect on my own experience for a moment, | 我的意思是,如果我反思一下我自己的经验, |
| 140 | there are times when I feel like, you know, I'm listening pretty well in my work, | 有时候,我觉得,你知道, 我听得很好在我的工作, |
| 141 | only to go home and find out I'm not listening so well. | 只是回家 发现我听得不好 |
| 142 | To my wife, for example. | 比如说,对我妻子来说 |
| 143 | It's humbling, I can tell you. | 它的呼啸,我可以告诉你。 |
| 144 | The real problem in the way, what makes it so hard to listen, | 真正的问题在路上, 是什么使它如此难听, |
| 145 | is that there's so much going on in our minds. | 是我们心里有太多事 |
| 146 | So much noise and distraction | 这么多的噪音和分散注意力 |
| 147 | that we don't have the mental and emotional space | 我们没有精神和情感空间 |
| 148 | to be able to truly listen to the other side. | 能够真正倾听对方的声音 |
| 149 | So, how do we clear our minds? | 那么,我们如何清除我们的头脑? |
| 150 | It may seem odd, but the secret I find | 可能有点奇怪 但我发现的秘密 |
| 151 | is if we want to listen to the other side, | 如果我们想听对方的话 |
| 152 | we have to learn to listen to ourselves first. | 我们要学会先听自己的话 |
| 153 | When I was sitting there with President Chavez, | 我和查韦斯总统坐在一起时 |
| 154 | what really helped me was that just beforehand, | 真正帮我的是 之前, |
| 155 | I had taken a few moments of quiet, | 我静了一会儿 |
| 156 | just to pay attention to what was going on for me, | 只是为了注意我当时的情况 |
| 157 | to listen to myself, to quiet my mind. | 倾听自己的声音, 安静的我的思想。 |
| 158 | So when he began shouting, I was ready. | 所以当他开始大喊大叫时 我准备好了 |
| 159 | I could notice, in fact, that my cheeks were reddening, | 我注意到,事实上,我的脸颊在变红, |
| 160 | that my jaw was a little clenched. | 我的下巴有点软 |
| 161 | I felt some fear or some anxiety. | 我觉得有些恐惧或焦虑 |
| 162 | And by paying attention to those sensations and emotions, | 通过关注这些感受和情感, |
| 163 | I was able to let them go, | 我让他们走了, |
| 164 | so that I could then listen truly to President Chavez. | 这样我才能真正听查韦斯总统的话 |
| 165 | So what if, before an important or delicate | 那么,如果,在一个重要或微妙之前 |
| 166 | or sensitive conversation, | 或敏感的谈话, |
| 167 | we took a moment of silence just to tune in, | 我们只是默哀片刻 |
| 168 | listen to where we are? | 听我们在哪里? |
| 169 | I believe if we did that, | 我相信如果我们这样做, |
| 170 | if we'd listened truly to ourselves first, | 如果我们先真正听从自己的话 |
| 171 | we would find it a lot easier to listen to others. | 我们会觉得听别人的话容易得多 |
| 172 | So the final question is, | 所以最后的问题是, |
| 173 | is if we'd listened more, | 如果我们能多听一点 |
| 174 | what difference would it make in the world? | 这在世界上有什么区别? |
| 175 | I believe it would make a huge difference. | 我相信这会有很大的不同。 |
| 176 | As in the course of my mediation work, | 在我的调解工作中, |
| 177 | I've personally witnessed the enormous cost of conflict, | 我亲眼目睹了冲突的巨大代价, |
| 178 | the broken relationships, the broken families, | 破碎的关系,破碎的家庭, |
| 179 | the stressed out workplaces, the ruinous lawsuits, | 严刑拷打, |
| 180 | the senseless wars. | 毫无意义的战争。 |
| 181 | And what always strikes me is | 我总觉得 |
| 182 | that the biggest opportunity that we have, actually, | 我们最大的机会,实际上, |
| 183 | is to prevent these conflicts even before they start. | 就是在冲突开始之前就加以预防。 |
| 184 | How do we do that? | 怎么办? |
| 185 | It's not easy, but it almost always starts | 这不容易,但几乎总是开始 |
| 186 | with one simple step, listening. | 一个简单的步骤,听。 |
| 187 | So this is my dream, | 这就是我的梦想 |
| 188 | a listening revolution | 一个倾听的革命 |
| 189 | that can turn this age of communication | 可以改变这个交流时代 |
| 190 | into an age of listening. | 进入倾听的年代。 |
| 191 | In other words, an age of true communication. | 换句话说,一个真正沟通的时代。 |
| 192 | Imagine for a moment a world | 想象一下一个世界 |
| 193 | in which every child learns to listen at an early age. | 在其中,每个孩子 学习倾听在幼年。 |
| 194 | What if we taught listening in school, | 如果我们在学校教听力, |
| 195 | like we teach reading, as a core skill? | 就像我们教阅读, 作为一种核心技能? |
| 196 | Because after all, listening is how you read people. | 因为毕竟,听是 你如何读人。 |
| 197 | Imagine a world in which parents | 想象一个父母的世界 |
| 198 | learn to listen to their children. | 学着听孩子的话 |
| 199 | What better way, after all, | 毕竟还有更好的办法 |
| 200 | is there for us to teach our children to listen to us | 我们在那里教孩子们听我们的话 |
| 201 | than for us to listen to them? | 而不是我们听他们的? |
| 202 | What better way for us to show our children | 怎样才能让我们的孩子看到 |
| 203 | that they truly matter? | 他们真的重要吗? |
| 204 | What better way is there to show our love? | 还有什么更好的方法可以表达我们的爱? |
| 205 | And as an extra bonus, | 作为额外的奖金, |
| 206 | maybe we'd see happier marriages and fewer divorces | 也许我们会看到幸福的婚姻 和更少的离婚 |
| 207 | as couples learn to listen to each other. | 当夫妻们学会倾听对方的声音 |
| 208 | Imagine a world in which leaders | 想象一个领导者的世界 |
| 209 | learn how to listen to their people. | 学习如何倾听他们的人民。 |
| 210 | What if we chose leaders based on their ability to listen, | 狦и匡拒烩旧 |
| 211 | not just talk? | 不只是说话? |
| 212 | What if listening became the norm in our organizations | 如果听 成为我们组织的规范 |
| 213 | and not just the exception? | 不只是例外吗? |
| 214 | What if on radio and TV we had not just talk shows, | 如果在广播和电视上 我们不只是谈话节目, |
| 215 | but listen shows? | 但听节目? |
| 216 | What if we had not just peace talks, but peace listens? | 如果我们不只是和谈,而是和平听话呢? |
| 217 | I firmly believe that we'd get to yes a lot more often. | 我坚信我们更经常会同意 |
| 218 | We might not eliminate all conflict, | 我们可能不会消除所有冲突, |
| 219 | but we would avert a lot of fights and even wars. | 但我们会避免很多战斗 甚至战争 |
| 220 | And everybody would be much better off. | 每个人都会好得多。 |
| 221 | And I, very happily, might be out of a job. | 而我,非常幸福, 可能会失业。 |
| 222 | That's my dream. | 这是我的梦想。 |
| 223 | And while it may seem audacious, | 虽然它可能看起来大胆, |
| 224 | it's not that complicated, | 没那么复杂, |
| 225 | because listening can be a chain reaction | 因为监听可以是连锁反应 |
| 226 | in which each person who is genuinely listened to | 在那日,每个诚心顺从的人, |
| 227 | feels naturally inspired to listen to the next. | 自然而然地被启发去听下一个 |
| 228 | Listening can be contagious. | 听会传染的 |
| 229 | And so I invite you to start this chain reaction. | 所以我邀请你开始这个连锁反应。 |
| 230 | Today, right here, right now, | 今天,在这里,现在, |
| 231 | in your next conversation with a colleague or a client, | 在你下次与同事或客户谈话时 |
| 232 | a partner or a child, a friend or a stranger, | 伴侣或孩子 朋友或陌生人 |
| 233 | give them your full attention | 给他们全心全意的注意 |
| 234 | and listen to the human being behind the words. | 且听言后人语. |
| 235 | Because one of the biggest gifts we can give anyone | 因为最大的礼物之一 我们可以给任何人 |
| 236 | is the gift of being heard. | 是被倾听的天赋 |
| 237 | With the simple power of listening now, | 以简单的听力 现在, |
| 238 | we can transform our relationships, | 我们可以改变我们的关系, |
| 239 | our families, and our world for the better, | 我们的家属,以及我们的世界, |
| 240 | ear by ear. | 耳边听。 |
| 241 | Thank you for listening. | 谢谢你的聆听 |
| 242 | Thank you. | 谢谢 |
| 243 | God bless you all. | 上帝保佑你们 |
| 244 | Thank you. | 谢谢 |
该视频共有字幕 245 条。解锁更多字幕为会员功能，请移动到 价格
P2 · 倾听的力量：沟通的另一半【TED演讲】 p02 英文字幕(中文外挂) (P2)
字幕摘录
| 时间 | 英文 | 中文 |
|---|---|---|
| 0:01 | There's an ancient and well-known philosophical riddle that asks if a tree falls in the forest | 有一个古老而著名的哲学谜语 问一棵树掉在森林里 |
| 0:12 | and no one is around to hear it, does it still make a sound? | 周围没有人听到它, 它还发出声音吗? |
| 0:18 | A scientific view is that why a tree will make waves in the air. | 一个科学的观点是,为什么一棵树会在空中产生波浪. |
| 0:23 | To make a sound, it takes an ear to hear it. | 发声则须耳. |
| 0:27 | So my question is, if a person speaks, if they offer a TED talk, for example, | 所以我的问题是,如果一个人说话, 如果他们提供TED演讲,例如, |
| 0:34 | and no one listens, is that really communication? | 没有人听,这是真的沟通吗? |
| 0:39 | Listening, I believe, is the missing half of communication. | 我认为,倾听是沟通中缺少的部分。 |
| 0:44 | Absolutely necessary, but often overlooked. | 绝对有必要,但常常被忽视。 |
| 0:49 | We live in an age we call the age of communication, | 我们生活在一个我们称之为交流的时代, |
| 0:52 | and certainly with a lot of cell phones and texts and tweets and emails, | 手机、短信、推特、电子邮件 |
展开字幕全文（244 条）
| 序号 | 英文 | 中文 |
|---|---|---|
| 1 | There's an ancient and well-known philosophical riddle that asks if a tree falls in the forest | 有一个古老而著名的哲学谜语 问一棵树掉在森林里 |
| 2 | and no one is around to hear it, does it still make a sound? | 周围没有人听到它, 它还发出声音吗? |
| 3 | A scientific view is that why a tree will make waves in the air. | 一个科学的观点是,为什么一棵树会在空中产生波浪. |
| 4 | To make a sound, it takes an ear to hear it. | 发声则须耳. |
| 5 | So my question is, if a person speaks, if they offer a TED talk, for example, | 所以我的问题是,如果一个人说话, 如果他们提供TED演讲,例如, |
| 6 | and no one listens, is that really communication? | 没有人听,这是真的沟通吗? |
| 7 | Listening, I believe, is the missing half of communication. | 我认为,倾听是沟通中缺少的部分。 |
| 8 | Absolutely necessary, but often overlooked. | 绝对有必要,但常常被忽视。 |
| 9 | We live in an age we call the age of communication, | 我们生活在一个我们称之为交流的时代, |
| 10 | and certainly with a lot of cell phones and texts and tweets and emails, | 手机、短信、推特、电子邮件 |
| 11 | there's a lot of talking going on. | 常有说法. |
| 12 | But how much listening can there really be with so much interruption and distraction? | 但有这么多的干扰和分散注意力 还能有多少听力? |
| 13 | So my passion for the last 30 years has been helping people get to yes in very tough negotiations, | 所以我过去30年的激情 一直在帮助人们在艰难的谈判中 获得肯定, |
| 14 | from family feuds to boardroom battles, from labor strikes to civil wars. | 从家庭仇杀到董事会战 从劳动罢工到内战 |
| 15 | And I hear a lot of talking, but I don't hear a lot of real listening. | 我听到很多说话, 但我没有听到很多真正的倾听。 |
| 16 | We think of negotiation as being about talking, but in fact, it's really about listening. | 我们认为谈判是谈,但事实上,它真的是倾听。 |
| 17 | If you study the behavior of successful negotiators, | 如果你研究成功谈判者的行为 |
| 18 | you find that they listen far more than they talk. | 你发现他们听得比说话要多 |
| 19 | After all, we're given two years in one mouth for a reason, | 毕竟,我们得到两年 在一个口中是有原因的, |
| 20 | to listen twice as much, at least, as we speak. | 至少在我们发言的时候 听得加倍 |
| 21 | So why listen? | 那为什么要听? |
| 22 | Why is it so important to listen? | 为什么这么重要听? |
| 23 | Let me tell you a story. | 让我告诉你一个故事。 |
| 24 | Some years ago, I was in the country of Venezuela, | 几年前,我在委内瑞拉, |
| 25 | serving as a third party between the government and the political opposition, | 作为政府与政治反对派之间的第三方, |
| 26 | at a time of intense conflict, with a lot of people fearing a civil war. | 在激烈冲突的时候,很多人害怕内战。 |
| 27 | My colleague Francisco Diaz and I had an appointment with the president, Hugo Chavez, | 我的同事弗朗西斯科·迪亚兹和我和总统 乌戈·查韦斯有约 |
| 28 | at 9 p.m. at the presidential palace. | 晚上9点在总统府 |
| 29 | Finally, at midnight, we were ushered in to see the president, | 最后,在午夜,我们 被召见总统, |
| 30 | who had his entire cabinet arrayed behind him. | 他把整个柜子都排在他身后 |
| 31 | And he asked me, | 他问我, |
| 32 | So, Yuri, what do you think of the situation going on here? | 尤里,你觉得这里的情况如何? |
| 33 | And I said, Mr. President, I've been talking to your ministers here and to the opposition, | 总统先生,我一直在跟各位部长和反对派谈话 |
| 34 | and I think you're making some progress. | 我想你正在取得一些进展。 |
| 35 | Progress? | 进步? |
| 36 | What do you mean, progress? | 你说进步是什么意思? |
| 37 | He shouted. | 师大叫曰. |
| 38 | You're blind. | 汝等无明. |
| 39 | You're not seeing all the dirty tricks those traitors are up to. | 你没看到那些叛徒的诡计 |
| 40 | And he leaned in very close to my face and proceeded to shout. | 他紧靠着我的脸 开始大喊大叫 |
| 41 | What was I going to do? | 我该怎么办? |
| 42 | Part of me felt like defending myself naturally. | 我部分人想自然地保护自己 |
| 43 | But what good would it do for me to get into an argument with the president of Venezuela? | 但和委内瑞拉总统争吵对我有什么好处? |
| 44 | How would that advance peace? | 这将如何促进和平? |
| 45 | So, I just listened. | 所以,我只是听着。 |
| 46 | I gave him my full attention. | 我全神贯注了 |
| 47 | I listened to where he was coming from. | 我听他从哪里来。 |
| 48 | And President Chavez was known, he was famous for making eight-hour speeches. | 而查韦斯总统也闻名,以发表8小时的演讲而闻名. |
| 49 | But after 30 minutes of me just nodding and listening, | 但经过30分钟的我 只是点头和听, |
| 50 | I saw his shoulder slowly sag. | 我看见他的肩膀 慢慢地 |
| 51 | And he said to me in a very weary tone of voice, | 他用非常疲惫的声音对我说, |
| 52 | So, Yuri, what should I do? | 尤里,我该怎么办? |
| 53 | That's the sound of a human mind opening, opening to listen. | 即人心开口之声,开口听. |
| 54 | So, I said, Mr. President, it's almost Christmas. | 我说,总统先生,快圣诞节了 |
| 55 | The country needs a break. | 国家需要休息。 |
| 56 | Last year, all the festivities were canceled because of the conflict. | 去年,由于冲突,所有庆祝活动都被取消。 |
| 57 | Why not propose a truce this time so that people can enjoy the holidays with their families? | 为什么这次不提议休战,让人民与家人一起享受假期呢? |
| 58 | And after that, everybody will maybe be in a better mood to listen. | 在那之后 每个人都会有更好的心情听 |
| 59 | He said, that's a great idea. | 他说,这是一个好主意。 |
| 60 | I'm going to announce that in my next speech. | 我将在下一次演讲中宣布这一点。 |
| 61 | His mood had completely shifted. | 他的心情完全变了 |
| 62 | How? | 怎么会? |
| 63 | Through the simple power of listening. | 通过简单的听力。 |
| 64 | Because I listened to him, he was more ready to listen to me. | 因为我听他的 他更愿意听我的 |
| 65 | So, there are at least three important reasons why it's important to listen in any negotiation or conflict. | 因此,在任何谈判或冲突中,倾听至少有三个重要理由. |
| 66 | The first is that it helps us understand the other side. | 第一,它帮助我们了解另一方。 |
| 67 | Negotiation, after all, is an exercise in influence. | 毕竟,谈判是一种影响。 |
| 68 | You're trying to change someone else's mind. | 你试图改变别人的想法。 |
| 69 | How can you possibly change someone else's mind if you don't know where that mind is? | 如果你不知道别人的想法在哪里, 你怎么能改变别人的想法呢? |
| 70 | Listening is key. | 倾听是关键 |
| 71 | The second reason, just as important, is it helps us connect with the other human being. | 同样重要的第二个原因是,它帮助我们与其他人建立联系。 |
| 72 | It helps us build rapport. | 它帮助我们建立关系。 |
| 73 | It builds trust. | 它建立信任。 |
| 74 | It shows we care. | 它显示我们关心。 |
| 75 | After all, everybody wants to be heard. | 毕竟,每个人都想听到。 |
| 76 | And the third is, as with President Chavez, it makes it more likely that the other person is going to listen to us. | 第三个是,像查韦斯总统一样,它使另一个人更有可能听我们的话。 |
| 77 | It helps us get to yes. | 它帮助我们得到是的。 |
| 78 | In short, listening may be the cheapest concession we can make in a negotiation. | 简言之,倾听可能是我们在谈判中能够作出的最便宜的让步。 |
| 79 | It costs us nothing, and it brings huge benefits. | 它不花我们什么, 它带来巨大的好处。 |
| 80 | Listening may be the golden key that opens the door to human relationship. | 听觉可能是打开人际关系的金钥匙. |
| 81 | So, how do we listen? | 那么,我们如何听? |
| 82 | Well, it turns out that we often take listening for granted as something easy and natural. | 事实证明,我们经常把听作为理所当然的 简单自然的东西。 |
| 83 | But in fact, at least in my experience, real listening, genuine listening, | 但事实上,至少在我的经验, 真正的倾听,真正的倾听, |
| 84 | is something that needs to be learned and practiced every day. | 每天都需要学习和实践。 |
| 85 | In ordinary listening, we're hearing the words, and we're often thinking, | 在普通的倾听中,我们听到的词, 我们经常想, |
| 86 | where do I agree? | 我同意吗? |
| 87 | Where do I disagree? | 我在哪里不同意吗? |
| 88 | What am I going to say in response? | 我该怎么说呢? |
| 89 | In other words, the focus is on us. | 换言之,重点是我们。 |
| 90 | In genuine listening, however, the spotlight moves to the other person. | 然而,在真正的倾听中,聚光灯会移动到另一个人身上。 |
| 91 | We put ourselves in their shoes. | 我们把自己的鞋子。 |
| 92 | We tune into their wavelength. | 我们进入他们的波长。 |
| 93 | We listen from within their frame of reference, not just ours. | 我们从他们的参照基准中而不是仅仅从我们的参照基准中倾听。 |
| 94 | And that's not easy. | 且道不易. |
| 95 | In genuine listening, we listen not just for what's being said, but for what's not being said. | 在真正的倾听中,我们不仅为人们所说的话而倾听,而且为那些没有说的话而倾听. |
| 96 | We listen not just to the words, but to what's behind the words. | 我们不仅听话,而且听话背后的东西. |
| 97 | We listen for the underlying emotions and feelings, the underlying needs, | 我们聆听深层的情感和感情 和基本的需求, |
| 98 | what that person really needs or wants. | 这个人真正需要或想要的 |
| 99 | Let me give you an example. | 让我举个例子。 |
| 100 | About a year and a half ago, I was invited to ask a Brazilian entrepreneur | 大约一年半前 我被邀请去问一个巴西企业家 |
| 101 | by the name of Abelio Diniz to help him because he was trapped in a titanic legal dispute | 阿贝里奥·迪尼兹帮助他 因为他被困在了一场巨大的法律纠纷中 |
| 102 | with his French business partner over the control of Brazil's largest retailer. | 与他的法国商业伙伴控制着巴西最大的零售商. |
| 103 | The Financial Times called it perhaps the biggest cross-continental boardroom showdown | "金融时报"称其为"也许是最大的跨洲董事厅秀". |
| 104 | in recent history. | 在近代历史中。 |
| 105 | It had gone on for two and a half years, and it was immensely costly and stressful, | 它已经持续了两年半, 它的高昂成本和压力, |
| 106 | not only to both parties, but to their families and the 150,000 employees of the company. | 不仅对双方,而且对家属和公司15万雇员。 |
| 107 | So when I sat down with Abelio in his home, I listened to his story, | 当我和阿贝里奥一起坐在他家的时候 我听了他的故事 |
| 108 | and after that I had a question. | 然后,我有一个问题。 |
| 109 | I said, Abelio, help me understand here. | 我说,阿贝里奥,帮我理解这里。 |
| 110 | What do you really want? | 你到底想怎样? |
| 111 | And he said, well, I want the stock at a certain price. | 他说,嗯,我想要股票 以一定的价格。 |
| 112 | I want, you know, the company headquarters. | 我想,你知道,公司总部。 |
| 113 | I want the elimination of the non-compete clause. | 我要取消无职权条款 |
| 114 | And he gave me a list. | 他给我一份名单 |
| 115 | But I, as I listened, heard something deeper there that was unspoken. | 但是,正如我所听到的,我听到了一些不言自明的声音。 |
| 116 | So I asked him, Abelio, you're a man who seems to have everything. | 所以我问他 Abelio 你似乎什么都有 |
| 117 | What are these things really going to give you? | 这些东西会给你什么? |
| 118 | What do you most want in your life? | 你这辈子最想要的是什么? |
| 119 | And he paused for a moment and thought about it. | 他停下来一阵子想了想 |
| 120 | And finally he said, freedom. | 最后他说自由 |
| 121 | I want my freedom. | 我要我的自由。 |
| 122 | I want to be free to pursue my business dreams, and I want to be free | 我想自由追求我的商业梦想 我想自由 |
| 123 | to spend time with my family. | 陪着我的家人 |
| 124 | That was it. | 就这样 |
| 125 | I was hearing the human being behind the words, | 我听到那些话背后的人 |
| 126 | not just the champion businessman. | 不只是冠军商人 |
| 127 | And so once we were clear about his deepest need, | 所以一旦我们明白他最深切的需要 |
| 128 | then the negotiation itself, while challenging, became a lot easier. | 因此,谈判本身虽然具有挑战性,但变得容易得多。 |
| 129 | And in four short days, my colleagues and I, by listening to the other side, | 在短短的四天里 我的同事和我 通过倾听对方的声音 |
| 130 | were able to take this titanic dispute and resolve it with a settlement | 解决了这桩纠纷 |
| 131 | that left both sides highly satisfied. | 这令双方感到非常满意。 |
| 132 | As Abelio, who became a friend in the process, later told me, | 正如阿贝利奥在这个过程中成为朋友,后来告诉我, |
| 133 | I got everything I wanted, but most importantly, I got my life back. | 我得到了我想要的一切, 但最重要的是,我得到了我的生活。 |
| 134 | How did that happen? | 怎么会这样? |
| 135 | Through the simple power of listening. | 通过简单的听力。 |
| 136 | So if listening is so useful, | 所以,如果听这么有用, |
| 137 | why isn't everyone doing it? | 为什么不是每个人都这样做? |
| 138 | Well, to tell you the truth, it's not so easy. | 老实说,这不容易 |
| 139 | I mean, if I reflect on my own experience for a moment, | 我的意思是,如果我反思一下我自己的经验, |
| 140 | there are times when I feel like, you know, I'm listening pretty well in my work, | 有时候,我觉得,你知道, 我听得很好在我的工作, |
| 141 | only to go home and find out I'm not listening so well. | 只是回家 发现我听得不好 |
| 142 | To my wife, for example. | 比如说,对我妻子来说 |
| 143 | It's humbling, I can tell you. | 它的呼啸,我可以告诉你。 |
| 144 | The real problem in the way, what makes it so hard to listen, | 真正的问题在路上, 是什么使它如此难听, |
| 145 | is that there's so much going on in our minds. | 是我们心里有太多事 |
| 146 | So much noise and distraction | 这么多的噪音和分散注意力 |
| 147 | that we don't have the mental and emotional space | 我们没有精神和情感空间 |
| 148 | to be able to truly listen to the other side. | 能够真正倾听对方的声音 |
| 149 | So, how do we clear our minds? | 那么,我们如何清除我们的头脑? |
| 150 | It may seem odd, but the secret I find | 可能有点奇怪 但我发现的秘密 |
| 151 | is if we want to listen to the other side, | 如果我们想听对方的话 |
| 152 | we have to learn to listen to ourselves first. | 我们要学会先听自己的话 |
| 153 | When I was sitting there with President Chavez, | 我和查韦斯总统坐在一起时 |
| 154 | what really helped me was that just beforehand, | 真正帮我的是 之前, |
| 155 | I had taken a few moments of quiet, | 我静了一会儿 |
| 156 | just to pay attention to what was going on for me, | 只是为了注意我当时的情况 |
| 157 | to listen to myself, to quiet my mind. | 倾听自己的声音, 安静的我的思想。 |
| 158 | So when he began shouting, I was ready. | 所以当他开始大喊大叫时 我准备好了 |
| 159 | I could notice, in fact, that my cheeks were reddening, | 我注意到,事实上,我的脸颊在变红, |
| 160 | that my jaw was a little clenched. | 我的下巴有点软 |
| 161 | I felt some fear or some anxiety. | 我觉得有些恐惧或焦虑 |
| 162 | And by paying attention to those sensations and emotions, | 通过关注这些感受和情感, |
| 163 | I was able to let them go, | 我让他们走了, |
| 164 | so that I could then listen truly to President Chavez. | 这样我才能真正听查韦斯总统的话 |
| 165 | So what if, before an important or delicate | 那么,如果,在一个重要或微妙之前 |
| 166 | or sensitive conversation, | 或敏感的谈话, |
| 167 | we took a moment of silence just to tune in, | 我们只是默哀片刻 |
| 168 | listen to where we are? | 听我们在哪里? |
| 169 | I believe if we did that, | 我相信如果我们这样做, |
| 170 | if we'd listened truly to ourselves first, | 如果我们先真正听从自己的话 |
| 171 | we would find it a lot easier to listen to others. | 我们会觉得听别人的话容易得多 |
| 172 | So the final question is, | 所以最后的问题是, |
| 173 | is if we'd listened more, | 如果我们能多听一点 |
| 174 | what difference would it make in the world? | 这在世界上有什么区别? |
| 175 | I believe it would make a huge difference. | 我相信这会有很大的不同。 |
| 176 | As in the course of my mediation work, | 在我的调解工作中, |
| 177 | I've personally witnessed the enormous cost of conflict, | 我亲眼目睹了冲突的巨大代价, |
| 178 | the broken relationships, the broken families, | 破碎的关系,破碎的家庭, |
| 179 | the stressed out workplaces, the ruinous lawsuits, | 严刑拷打, |
| 180 | the senseless wars. | 毫无意义的战争。 |
| 181 | And what always strikes me is | 我总觉得 |
| 182 | that the biggest opportunity that we have, actually, | 我们最大的机会,实际上, |
| 183 | is to prevent these conflicts even before they start. | 就是在冲突开始之前就加以预防。 |
| 184 | How do we do that? | 怎么办? |
| 185 | It's not easy, but it almost always starts | 这不容易,但几乎总是开始 |
| 186 | with one simple step, listening. | 一个简单的步骤,听。 |
| 187 | So this is my dream, | 这就是我的梦想 |
| 188 | a listening revolution | 一个倾听的革命 |
| 189 | that can turn this age of communication | 可以改变这个交流时代 |
| 190 | into an age of listening. | 进入倾听的年代。 |
| 191 | In other words, an age of true communication. | 换句话说,一个真正沟通的时代。 |
| 192 | Imagine for a moment a world | 想象一下一个世界 |
| 193 | in which every child learns to listen at an early age. | 在其中,每个孩子 学习倾听在幼年。 |
| 194 | What if we taught listening in school, | 如果我们在学校教听力, |
| 195 | like we teach reading, as a core skill? | 就像我们教阅读, 作为一种核心技能? |
| 196 | Because after all, listening is how you read people. | 因为毕竟,听是 你如何读人。 |
| 197 | Imagine a world in which parents | 想象一个父母的世界 |
| 198 | learn to listen to their children. | 学着听孩子的话 |
| 199 | What better way, after all, | 毕竟还有更好的办法 |
| 200 | is there for us to teach our children to listen to us | 我们在那里教孩子们听我们的话 |
| 201 | than for us to listen to them? | 而不是我们听他们的? |
| 202 | What better way for us to show our children | 怎样才能让我们的孩子看到 |
| 203 | that they truly matter? | 他们真的重要吗? |
| 204 | What better way is there to show our love? | 还有什么更好的方法可以表达我们的爱? |
| 205 | And as an extra bonus, | 作为额外的奖金, |
| 206 | maybe we'd see happier marriages and fewer divorces | 也许我们会看到幸福的婚姻 和更少的离婚 |
| 207 | as couples learn to listen to each other. | 当夫妻们学会倾听对方的声音 |
| 208 | Imagine a world in which leaders | 想象一个领导者的世界 |
| 209 | learn how to listen to their people. | 学习如何倾听他们的人民。 |
| 210 | What if we chose leaders based on their ability to listen, | 狦и匡拒烩旧 |
| 211 | not just talk? | 不只是说话? |
| 212 | What if listening became the norm in our organizations | 如果听 成为我们组织的规范 |
| 213 | and not just the exception? | 不只是例外吗? |
| 214 | What if on radio and TV we had not just talk shows, | 如果在广播和电视上 我们不只是谈话节目, |
| 215 | but listen shows? | 但听节目? |
| 216 | What if we had not just peace talks, but peace listens? | 如果我们不只是和谈,而是和平听话呢? |
| 217 | I firmly believe that we'd get to yes a lot more often. | 我坚信我们更经常会同意 |
| 218 | We might not eliminate all conflict, | 我们可能不会消除所有冲突, |
| 219 | but we would avert a lot of fights and even wars. | 但我们会避免很多战斗 甚至战争 |
| 220 | And everybody would be much better off. | 每个人都会好得多。 |
| 221 | And I, very happily, might be out of a job. | 而我,非常幸福, 可能会失业。 |
| 222 | That's my dream. | 这是我的梦想。 |
| 223 | And while it may seem audacious, | 虽然它可能看起来大胆, |
| 224 | it's not that complicated, | 没那么复杂, |
| 225 | because listening can be a chain reaction | 因为监听可以是连锁反应 |
| 226 | in which each person who is genuinely listened to | 在那日,每个诚心顺从的人, |
| 227 | feels naturally inspired to listen to the next. | 自然而然地被启发去听下一个 |
| 228 | Listening can be contagious. | 听会传染的 |
| 229 | And so I invite you to start this chain reaction. | 所以我邀请你开始这个连锁反应。 |
| 230 | Today, right here, right now, | 今天,在这里,现在, |
| 231 | in your next conversation with a colleague or a client, | 在你下次与同事或客户谈话时 |
| 232 | a partner or a child, a friend or a stranger, | 伴侣或孩子 朋友或陌生人 |
| 233 | give them your full attention | 给他们全心全意的注意 |
| 234 | and listen to the human being behind the words. | 且听言后人语. |
| 235 | Because one of the biggest gifts we can give anyone | 因为最大的礼物之一 我们可以给任何人 |
| 236 | is the gift of being heard. | 是被倾听的天赋 |
| 237 | With the simple power of listening now, | 以简单的听力 现在, |
| 238 | we can transform our relationships, | 我们可以改变我们的关系, |
| 239 | our families, and our world for the better, | 我们的家属,以及我们的世界, |
| 240 | ear by ear. | 耳边听。 |
| 241 | Thank you for listening. | 谢谢你的聆听 |
| 242 | Thank you. | 谢谢 |
| 243 | simply Wonderful, Garfield and | 简直太棒了,加菲尔德 |
| 244 | out of us A lot of respect | 我们很尊重你 |
该视频共有字幕 245 条。解锁更多字幕为会员功能，请移动到 价格
P3 · 倾听的力量：沟通的另一半【TED演讲】 p03 无字幕(英文外挂) (P3)
字幕摘录
| 时间 | 英文 | 中文 |
|---|---|---|
| 0:01 | There's an ancient and well-known philosophical riddle that asks if a tree falls in the forest | 有一个古老而著名的哲学谜语 问一棵树掉在森林里 |
| 0:12 | and no one is around to hear it, does it still make a sound? | 周围没有人听到它, 它还发出声音吗? |
| 0:18 | A scientific view is that why a tree will make waves in the air. | 一个科学的观点是,为什么一棵树会在空中产生波浪. |
| 0:23 | To make a sound, it takes an ear to hear it. | 发声则须耳. |
| 0:27 | So my question is, if a person speaks, if they offer a TED talk, for example, | 所以我的问题是,如果一个人说话, 如果他们提供TED演讲,例如, |
| 0:34 | and no one listens, is that really communication? | 没有人听,这是真的沟通吗? |
| 0:39 | Listening, I believe, is the missing half of communication. | 我认为,倾听是沟通中缺少的部分。 |
| 0:44 | Absolutely necessary, but often overlooked. | 绝对有必要,但常常被忽视。 |
| 0:49 | We live in an age we call the age of communication, | 我们生活在一个我们称之为交流的时代, |
| 0:52 | and certainly with a lot of cell phones and texts and tweets and emails, | 手机、短信、推特、电子邮件 |
展开字幕全文（243 条）
| 序号 | 英文 | 中文 |
|---|---|---|
| 1 | There's an ancient and well-known philosophical riddle that asks if a tree falls in the forest | 有一个古老而著名的哲学谜语 问一棵树掉在森林里 |
| 2 | and no one is around to hear it, does it still make a sound? | 周围没有人听到它, 它还发出声音吗? |
| 3 | A scientific view is that why a tree will make waves in the air. | 一个科学的观点是,为什么一棵树会在空中产生波浪. |
| 4 | To make a sound, it takes an ear to hear it. | 发声则须耳. |
| 5 | So my question is, if a person speaks, if they offer a TED talk, for example, | 所以我的问题是,如果一个人说话, 如果他们提供TED演讲,例如, |
| 6 | and no one listens, is that really communication? | 没有人听,这是真的沟通吗? |
| 7 | Listening, I believe, is the missing half of communication. | 我认为,倾听是沟通中缺少的部分。 |
| 8 | Absolutely necessary, but often overlooked. | 绝对有必要,但常常被忽视。 |
| 9 | We live in an age we call the age of communication, | 我们生活在一个我们称之为交流的时代, |
| 10 | and certainly with a lot of cell phones and texts and tweets and emails, | 手机、短信、推特、电子邮件 |
| 11 | there's a lot of talking going on. | 常有说法. |
| 12 | But how much listening can there really be with so much interruption and distraction? | 但有这么多的干扰和分散注意力 还能有多少听力? |
| 13 | So my passion for the last 30 years has been helping people get to yes in very tough negotiations, | 所以我过去30年的激情 一直在帮助人们在艰难的谈判中 获得肯定, |
| 14 | from family feuds to boardroom battles, from labor strikes to civil wars. | 从家庭仇杀到董事会战 从劳动罢工到内战 |
| 15 | And I hear a lot of talking, but I don't hear a lot of real listening. | 我听到很多说话, 但我没有听到很多真正的倾听。 |
| 16 | We think of negotiation as being about talking, but in fact, it's really about listening. | 我们认为谈判是谈,但事实上,它真的是倾听。 |
| 17 | If you study the behavior of successful negotiators, | 如果你研究成功谈判者的行为 |
| 18 | you find that they listen far more than they talk. | 你发现他们听得比说话要多 |
| 19 | After all, we're given two years in one mouth for a reason, | 毕竟,我们得到两年 在一个口中是有原因的, |
| 20 | to listen twice as much, at least, as we speak. | 至少在我们发言的时候 听得加倍 |
| 21 | So why listen? | 那为什么要听? |
| 22 | Why is it so important to listen? | 为什么这么重要听? |
| 23 | Let me tell you a story. | 让我告诉你一个故事。 |
| 24 | Some years ago, I was in the country of Venezuela, | 几年前,我在委内瑞拉, |
| 25 | serving as a third party between the government and the political opposition, | 作为政府与政治反对派之间的第三方, |
| 26 | at a time of intense conflict, with a lot of people fearing a civil war. | 在激烈冲突的时候,很多人害怕内战。 |
| 27 | My colleague Francisco Diaz and I had an appointment with the president, Hugo Chavez, | 我的同事弗朗西斯科·迪亚兹和我和总统 乌戈·查韦斯有约 |
| 28 | at 9 p.m. at the presidential palace. | 晚上9点在总统府 |
| 29 | Finally, at midnight, we were ushered in to see the president, | 最后,在午夜,我们 被召见总统, |
| 30 | who had his entire cabinet arrayed behind him. | 他把整个柜子都排在他身后 |
| 31 | And he asked me, | 他问我, |
| 32 | So, Yuri, what do you think of the situation going on here? | 尤里,你觉得这里的情况如何? |
| 33 | And I said, Mr. President, I've been talking to your ministers here and to the opposition, | 总统先生,我一直在跟各位部长和反对派谈话 |
| 34 | and I think you're making some progress. | 我想你正在取得一些进展。 |
| 35 | Progress? | 进步? |
| 36 | What do you mean, progress? | 你说进步是什么意思? |
| 37 | He shouted. | 师大叫曰. |
| 38 | You're blind. | 汝等无明. |
| 39 | You're not seeing all the dirty tricks those traitors are up to. | 你没看到那些叛徒的诡计 |
| 40 | And he leaned in very close to my face and proceeded to shout. | 他紧靠着我的脸 开始大喊大叫 |
| 41 | What was I going to do? | 我该怎么办? |
| 42 | Part of me felt like defending myself naturally. | 我部分人想自然地保护自己 |
| 43 | But what good would it do for me to get into an argument with the president of Venezuela? | 但和委内瑞拉总统争吵对我有什么好处? |
| 44 | How would that advance peace? | 这将如何促进和平? |
| 45 | So, I just listened. | 所以,我只是听着。 |
| 46 | I gave him my full attention. | 我全神贯注了 |
| 47 | I listened to where he was coming from. | 我听他从哪里来。 |
| 48 | And President Chavez was known, he was famous for making eight-hour speeches. | 而查韦斯总统也闻名,以发表8小时的演讲而闻名. |
| 49 | But after 30 minutes of me just nodding and listening, | 但经过30分钟的我 只是点头和听, |
| 50 | I saw his shoulder slowly sag. | 我看见他的肩膀 慢慢地 |
| 51 | And he said to me in a very weary tone of voice, | 他用非常疲惫的声音对我说, |
| 52 | So, Yuri, what should I do? | 尤里,我该怎么办? |
| 53 | That's the sound of a human mind opening, opening to listen. | 即人心开口之声,开口听. |
| 54 | So, I said, Mr. President, it's almost Christmas. | 我说,总统先生,快圣诞节了 |
| 55 | The country needs a break. | 国家需要休息。 |
| 56 | Last year, all the festivities were canceled because of the conflict. | 去年,由于冲突,所有庆祝活动都被取消。 |
| 57 | Why not propose a truce this time so that people can enjoy the holidays with their families? | 为什么这次不提议休战,让人民与家人一起享受假期呢? |
| 58 | And after that, everybody will maybe be in a better mood to listen. | 在那之后 每个人都会有更好的心情听 |
| 59 | He said, that's a great idea. | 他说,这是一个好主意。 |
| 60 | I'm going to announce that in my next speech. | 我将在下一次演讲中宣布这一点。 |
| 61 | His mood had completely shifted. | 他的心情完全变了 |
| 62 | How? | 怎么会? |
| 63 | Through the simple power of listening. | 通过简单的听力。 |
| 64 | Because I listened to him, he was more ready to listen to me. | 因为我听他的 他更愿意听我的 |
| 65 | So, there are at least three important reasons why it's important to listen in any negotiation or conflict. | 因此,在任何谈判或冲突中,倾听至少有三个重要理由. |
| 66 | The first is that it helps us understand the other side. | 第一,它帮助我们了解另一方。 |
| 67 | Negotiation, after all, is an exercise in influence. | 毕竟,谈判是一种影响。 |
| 68 | You're trying to change someone else's mind. | 你试图改变别人的想法。 |
| 69 | How can you possibly change someone else's mind if you don't know where that mind is? | 如果你不知道别人的想法在哪里, 你怎么能改变别人的想法呢? |
| 70 | Listening is key. | 倾听是关键 |
| 71 | The second reason, just as important, is it helps us connect with the other human being. | 同样重要的第二个原因是,它帮助我们与其他人建立联系。 |
| 72 | It helps us build rapport. | 它帮助我们建立关系。 |
| 73 | It builds trust. | 它建立信任。 |
| 74 | It shows we care. | 它显示我们关心。 |
| 75 | After all, everybody wants to be heard. | 毕竟,每个人都想听到。 |
| 76 | And the third is, as with President Chavez, it makes it more likely that the other person is going to listen to us. | 第三个是,像查韦斯总统一样,它使另一个人更有可能听我们的话。 |
| 77 | It helps us get to yes. | 它帮助我们得到是的。 |
| 78 | In short, listening may be the cheapest concession we can make in a negotiation. | 简言之,倾听可能是我们在谈判中能够作出的最便宜的让步。 |
| 79 | It costs us nothing, and it brings huge benefits. | 它不花我们什么, 它带来巨大的好处。 |
| 80 | Listening may be the golden key that opens the door to human relationship. | 听觉可能是打开人际关系的金钥匙. |
| 81 | So, how do we listen? | 那么,我们如何听? |
| 82 | Well, it turns out that we often take listening for granted as something easy and natural. | 事实证明,我们经常把听作为理所当然的 简单自然的东西。 |
| 83 | But in fact, at least in my experience, real listening, genuine listening, | 但事实上,至少在我的经验, 真正的倾听,真正的倾听, |
| 84 | is something that needs to be learned and practiced every day. | 每天都需要学习和实践。 |
| 85 | In ordinary listening, we're hearing the words, and we're often thinking, | 在普通的倾听中,我们听到的词, 我们经常想, |
| 86 | where do I agree? | 我同意吗? |
| 87 | Where do I disagree? | 我在哪里不同意吗? |
| 88 | What am I going to say in response? | 我该怎么说呢? |
| 89 | In other words, the focus is on us. | 换言之,重点是我们。 |
| 90 | In genuine listening, however, the spotlight moves to the other person. | 然而,在真正的倾听中,聚光灯会移动到另一个人身上。 |
| 91 | We put ourselves in their shoes. | 我们把自己的鞋子。 |
| 92 | We tune into their wavelength. | 我们进入他们的波长。 |
| 93 | We listen from within their frame of reference, not just ours. | 我们从他们的参照基准中而不是仅仅从我们的参照基准中倾听。 |
| 94 | And that's not easy. | 且道不易. |
| 95 | In genuine listening, we listen not just for what's being said, but for what's not being said. | 在真正的倾听中,我们不仅为人们所说的话而倾听,而且为那些没有说的话而倾听. |
| 96 | We listen not just to the words, but to what's behind the words. | 我们不仅听话,而且听话背后的东西. |
| 97 | We listen for the underlying emotions and feelings, the underlying needs, | 我们聆听深层的情感和感情 和基本的需求, |
| 98 | what that person really needs or wants. | 这个人真正需要或想要的 |
| 99 | Let me give you an example. | 让我举个例子。 |
| 100 | About a year and a half ago, I was invited to ask a Brazilian entrepreneur | 大约一年半前 我被邀请去问一个巴西企业家 |
| 101 | by the name of Abelio Diniz to help him because he was trapped in a titanic legal dispute | 阿贝里奥·迪尼兹帮助他 因为他被困在了一场巨大的法律纠纷中 |
| 102 | with his French business partner over the control of Brazil's largest retailer. | 与他的法国商业伙伴控制着巴西最大的零售商. |
| 103 | The Financial Times called it perhaps the biggest cross-continental boardroom showdown | "金融时报"称其为"也许是最大的跨洲董事厅秀". |
| 104 | in recent history. | 在近代历史中。 |
| 105 | It had gone on for two and a half years, and it was immensely costly and stressful, | 它已经持续了两年半, 它的高昂成本和压力, |
| 106 | not only to both parties, but to their families and the 150,000 employees of the company. | 不仅对双方,而且对家属和公司15万雇员。 |
| 107 | So when I sat down with Abelio in his home, I listened to his story, | 当我和阿贝里奥一起坐在他家的时候 我听了他的故事 |
| 108 | and after that I had a question. | 然后,我有一个问题。 |
| 109 | I said, Abelio, help me understand here. | 我说,阿贝里奥,帮我理解这里。 |
| 110 | What do you really want? | 你到底想怎样? |
| 111 | And he said, well, I want the stock at a certain price. | 他说,嗯,我想要股票 以一定的价格。 |
| 112 | I want, you know, the company headquarters. | 我想,你知道,公司总部。 |
| 113 | I want the elimination of the non-compete clause. | 我要取消无职权条款 |
| 114 | And he gave me a list. | 他给我一份名单 |
| 115 | But I, as I listened, heard something deeper there that was unspoken. | 但是,正如我所听到的,我听到了一些不言自明的声音。 |
| 116 | So I asked him, Abelio, you're a man who seems to have everything. | 所以我问他 Abelio 你似乎什么都有 |
| 117 | What are these things really going to give you? | 这些东西会给你什么? |
| 118 | What do you most want in your life? | 你这辈子最想要的是什么? |
| 119 | And he paused for a moment and thought about it. | 他停下来一阵子想了想 |
| 120 | And finally he said, freedom. | 最后他说自由 |
| 121 | I want my freedom. | 我要我的自由。 |
| 122 | I want to be free to pursue my business dreams, and I want to be free | 我想自由追求我的商业梦想 我想自由 |
| 123 | to spend time with my family. | 陪着我的家人 |
| 124 | That was it. | 就这样 |
| 125 | I was hearing the human being behind the words, | 我听到那些话背后的人 |
| 126 | not just the champion businessman. | 不只是冠军商人 |
| 127 | And so once we were clear about his deepest need, | 所以一旦我们明白他最深切的需要 |
| 128 | then the negotiation itself, while challenging, became a lot easier. | 因此,谈判本身虽然具有挑战性,但变得容易得多。 |
| 129 | And in four short days, my colleagues and I, by listening to the other side, | 在短短的四天里 我的同事和我 通过倾听对方的声音 |
| 130 | were able to take this titanic dispute and resolve it with a settlement | 解决了这桩纠纷 |
| 131 | that left both sides highly satisfied. | 这令双方感到非常满意。 |
| 132 | As Abelio, who became a friend in the process, later told me, | 正如阿贝利奥在这个过程中成为朋友,后来告诉我, |
| 133 | I got everything I wanted, but most importantly, I got my life back. | 我得到了我想要的一切, 但最重要的是,我得到了我的生活。 |
| 134 | How did that happen? | 怎么会这样? |
| 135 | Through the simple power of listening. | 通过简单的听力。 |
| 136 | So if listening is so useful, | 所以,如果听这么有用, |
| 137 | why isn't everyone doing it? | 为什么不是每个人都这样做? |
| 138 | Well, to tell you the truth, it's not so easy. | 老实说,这不容易 |
| 139 | I mean, if I reflect on my own experience for a moment, | 我的意思是,如果我反思一下我自己的经验, |
| 140 | there are times when I feel like, you know, I'm listening pretty well in my work, | 有时候,我觉得,你知道, 我听得很好在我的工作, |
| 141 | only to go home and find out I'm not listening so well. | 只是回家 发现我听得不好 |
| 142 | To my wife, for example. | 比如说,对我妻子来说 |
| 143 | It's humbling, I can tell you. | 它的呼啸,我可以告诉你。 |
| 144 | The real problem in the way, what makes it so hard to listen, | 真正的问题在路上, 是什么使它如此难听, |
| 145 | is that there's so much going on in our minds. | 是我们心里有太多事 |
| 146 | So much noise and distraction | 这么多的噪音和分散注意力 |
| 147 | that we don't have the mental and emotional space | 我们没有精神和情感空间 |
| 148 | to be able to truly listen to the other side. | 能够真正倾听对方的声音 |
| 149 | So, how do we clear our minds? | 那么,我们如何清除我们的头脑? |
| 150 | It may seem odd, but the secret I find | 可能有点奇怪 但我发现的秘密 |
| 151 | is if we want to listen to the other side, | 如果我们想听对方的话 |
| 152 | we have to learn to listen to ourselves first. | 我们要学会先听自己的话 |
| 153 | When I was sitting there with President Chavez, | 我和查韦斯总统坐在一起时 |
| 154 | what really helped me was that just beforehand, | 真正帮我的是 之前, |
| 155 | I had taken a few moments of quiet, | 我静了一会儿 |
| 156 | just to pay attention to what was going on for me, | 只是为了注意我当时的情况 |
| 157 | to listen to myself, to quiet my mind. | 倾听自己的声音, 安静的我的思想。 |
| 158 | So when he began shouting, I was ready. | 所以当他开始大喊大叫时 我准备好了 |
| 159 | I could notice, in fact, that my cheeks were reddening, | 我注意到,事实上,我的脸颊在变红, |
| 160 | that my jaw was a little clenched. | 我的下巴有点软 |
| 161 | I felt some fear or some anxiety. | 我觉得有些恐惧或焦虑 |
| 162 | And by paying attention to those sensations and emotions, | 通过关注这些感受和情感, |
| 163 | I was able to let them go, | 我让他们走了, |
| 164 | so that I could then listen truly to President Chavez. | 这样我才能真正听查韦斯总统的话 |
| 165 | So what if, before an important or delicate | 那么,如果,在一个重要或微妙之前 |
| 166 | or sensitive conversation, | 或敏感的谈话, |
| 167 | we took a moment of silence just to tune in, | 我们只是默哀片刻 |
| 168 | listen to where we are? | 听我们在哪里? |
| 169 | I believe if we did that, | 我相信如果我们这样做, |
| 170 | if we'd listened truly to ourselves first, | 如果我们先真正听从自己的话 |
| 171 | we would find it a lot easier to listen to others. | 我们会觉得听别人的话容易得多 |
| 172 | So the final question is, | 所以最后的问题是, |
| 173 | is if we'd listened more, | 如果我们能多听一点 |
| 174 | what difference would it make in the world? | 这在世界上有什么区别? |
| 175 | I believe it would make a huge difference. | 我相信这会有很大的不同。 |
| 176 | As in the course of my mediation work, | 在我的调解工作中, |
| 177 | I've personally witnessed the enormous cost of conflict, | 我亲眼目睹了冲突的巨大代价, |
| 178 | the broken relationships, the broken families, | 破碎的关系,破碎的家庭, |
| 179 | the stressed out workplaces, the ruinous lawsuits, | 严刑拷打, |
| 180 | the senseless wars. | 毫无意义的战争。 |
| 181 | And what always strikes me is | 我总觉得 |
| 182 | that the biggest opportunity that we have, actually, | 我们最大的机会,实际上, |
| 183 | is to prevent these conflicts even before they start. | 就是在冲突开始之前就加以预防。 |
| 184 | How do we do that? | 怎么办? |
| 185 | It's not easy, but it almost always starts | 这不容易,但几乎总是开始 |
| 186 | with one simple step, listening. | 一个简单的步骤,听。 |
| 187 | So this is my dream, | 这就是我的梦想 |
| 188 | a listening revolution | 一个倾听的革命 |
| 189 | that can turn this age of communication | 可以改变这个交流时代 |
| 190 | into an age of listening. | 进入倾听的年代。 |
| 191 | In other words, an age of true communication. | 换句话说,一个真正沟通的时代。 |
| 192 | Imagine for a moment a world | 想象一下一个世界 |
| 193 | in which every child learns to listen at an early age. | 在其中,每个孩子 学习倾听在幼年。 |
| 194 | What if we taught listening in school, | 如果我们在学校教听力, |
| 195 | like we teach reading, as a core skill? | 就像我们教阅读, 作为一种核心技能? |
| 196 | Because after all, listening is how you read people. | 因为毕竟,听是 你如何读人。 |
| 197 | Imagine a world in which parents | 想象一个父母的世界 |
| 198 | learn to listen to their children. | 学着听孩子的话 |
| 199 | What better way, after all, | 毕竟还有更好的办法 |
| 200 | is there for us to teach our children to listen to us | 我们在那里教孩子们听我们的话 |
| 201 | than for us to listen to them? | 而不是我们听他们的? |
| 202 | What better way for us to show our children | 怎样才能让我们的孩子看到 |
| 203 | that they truly matter? | 他们真的重要吗? |
| 204 | What better way is there to show our love? | 还有什么更好的方法可以表达我们的爱? |
| 205 | And as an extra bonus, | 作为额外的奖金, |
| 206 | maybe we'd see happier marriages and fewer divorces | 也许我们会看到幸福的婚姻 和更少的离婚 |
| 207 | as couples learn to listen to each other. | 当夫妻们学会倾听对方的声音 |
| 208 | Imagine a world in which leaders | 想象一个领导者的世界 |
| 209 | learn how to listen to their people. | 学习如何倾听他们的人民。 |
| 210 | What if we chose leaders based on their ability to listen, | 狦и匡拒烩旧 |
| 211 | not just talk? | 不只是说话? |
| 212 | What if listening became the norm in our organizations | 如果听 成为我们组织的规范 |
| 213 | and not just the exception? | 不只是例外吗? |
| 214 | What if on radio and TV we had not just talk shows, | 如果在广播和电视上 我们不只是谈话节目, |
| 215 | but listen shows? | 但听节目? |
| 216 | What if we had not just peace talks, but peace listens? | 如果我们不只是和谈,而是和平听话呢? |
| 217 | I firmly believe that we'd get to yes a lot more often. | 我坚信我们更经常会同意 |
| 218 | We might not eliminate all conflict, | 我们可能不会消除所有冲突, |
| 219 | but we would avert a lot of fights and even wars. | 但我们会避免很多战斗 甚至战争 |
| 220 | And everybody would be much better off. | 每个人都会好得多。 |
| 221 | And I, very happily, might be out of a job. | 而我,非常幸福, 可能会失业。 |
| 222 | That's my dream. | 这是我的梦想。 |
| 223 | And while it may seem audacious, | 虽然它可能看起来大胆, |
| 224 | it's not that complicated, | 没那么复杂, |
| 225 | because listening can be a chain reaction | 因为监听可以是连锁反应 |
| 226 | in which each person who is genuinely listened to | 在那日,每个诚心顺从的人, |
| 227 | feels naturally inspired to listen to the next. | 自然而然地被启发去听下一个 |
| 228 | Listening can be contagious. | 听会传染的 |
| 229 | And so I invite you to start this chain reaction. | 所以我邀请你开始这个连锁反应。 |
| 230 | Today, right here, right now, | 今天,在这里,现在, |
| 231 | in your next conversation with a colleague or a client, | 在你下次与同事或客户谈话时 |
| 232 | a partner or a child, a friend or a stranger, | 伴侣或孩子 朋友或陌生人 |
| 233 | give them your full attention | 给他们全心全意的注意 |
| 234 | and listen to the human being behind the words. | 且听言后人语. |
| 235 | Because one of the biggest gifts we can give anyone | 因为最大的礼物之一 我们可以给任何人 |
| 236 | is the gift of being heard. | 是被倾听的天赋 |
| 237 | With the simple power of listening now, | 以简单的听力 现在, |
| 238 | we can transform our relationships, | 我们可以改变我们的关系, |
| 239 | our families, and our world for the better, | 我们的家属,以及我们的世界, |
| 240 | ear by ear. | 耳边听。 |
| 241 | Thank you for listening. | 谢谢你的聆听 |
| 242 | Thank you guys. | 谢谢 |
| 243 | Thanks for the contribution. | 谢谢你的贡献。 |
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