为什么运营迪士尼乐园就像管理一个小城市 | 2026.7.4
字幕摘录
| 时间 | 英文 | 中文 |
|---|---|---|
| 0:05 | To all who come to this happy place, welcome. | 欢迎来到这个快乐的地方的所有人 |
| 0:09 | Over 17 million people visit Disneyland Resort each year. | 每年超过1700万人参观迪士尼乐园度假村. |
| 0:17 | Disneyland is almost the perfect embodiment of American entrepreneurship. | 迪士尼乐园几乎是美国创业的完美体现. |
| 0:23 | To all who come to this happy place, welcome. | 欢迎来到这个快乐的地方的所有人 |
| 0:27 | Walt Disney obviously was a genius filmmaker. | 华特迪士尼显然是个天才电影制作人 |
| 0:31 | The pinnacle of his success, I think he would have argued, was Disneyland itself. | 他成功的顶峰是迪士尼乐园 |
| 0:36 | Sometimes those of us who work here forget the impact that this brand has had on the American culture. | 有时我们在这里工作的人忘记了这个品牌对美国文化的影响. |
| 0:46 | Oh yeah, there you go. | 哦,是的,给你。 |
| 0:48 | I think there's a slice of Americana in our parks. | 我想我们的公园里有一片美洲。 |
| 0:53 | It is the crown jewel of all of the parks in our collection. | 这是我们收藏的所有公园的皇冠珠宝。 |
展开字幕全文（149 条）
| 序号 | 英文 | 中文 |
|---|---|---|
| 1 | To all who come to this happy place, welcome. | 欢迎来到这个快乐的地方的所有人 |
| 2 | Over 17 million people visit Disneyland Resort each year. | 每年超过1700万人参观迪士尼乐园度假村. |
| 3 | Disneyland is almost the perfect embodiment of American entrepreneurship. | 迪士尼乐园几乎是美国创业的完美体现. |
| 4 | To all who come to this happy place, welcome. | 欢迎来到这个快乐的地方的所有人 |
| 5 | Walt Disney obviously was a genius filmmaker. | 华特迪士尼显然是个天才电影制作人 |
| 6 | The pinnacle of his success, I think he would have argued, was Disneyland itself. | 他成功的顶峰是迪士尼乐园 |
| 7 | Sometimes those of us who work here forget the impact that this brand has had on the American culture. | 有时我们在这里工作的人忘记了这个品牌对美国文化的影响. |
| 8 | Oh yeah, there you go. | 哦,是的,给你。 |
| 9 | I think there's a slice of Americana in our parks. | 我想我们的公园里有一片美洲。 |
| 10 | It is the crown jewel of all of the parks in our collection. | 这是我们收藏的所有公园的皇冠珠宝。 |
| 11 | I think what makes a space successful in a Disney park is one that guests want to go back to time and time again. | 我认为迪士尼公园的空间成功之处 是来宾们想重回过去 |
| 12 | Operating Disneyland is like running a small city. | 经营迪士尼乐园就像经营一个小城市. |
| 13 | They employ around 36,000 people. | 他们雇用了大约36 000人。 |
| 14 | The average guest visiting Disneyland won't really know all the work that's going on behind the scenes to make their vacation a reality. | 访问迪士尼乐园的普通嘉宾不会真正了解幕后进行的所有工作,以使他们的假期成为现实. |
| 15 | I have worked at Disneyland for almost 39 years. | 我在迪士尼乐园工作了将近39年 |
| 16 | If I'm opening the theme park, my day is going to start at four because I'm going to make sure I'm ready personally to be able to be here in time to open the park, which is going to be at eight. | 如果我要打开主题公园,我的一天就要从四点开始,因为我要亲自确保能够及时赶到这里打开公园,这将会是八点. |
| 17 | We get off the shuttle and then we find ourselves on stage. | 我们下太空梭,然后我们发现自己在舞台上。 |
| 18 | We go from backstage, behind the scenes, to on stage, and then we spend some time making sure the park is ready for the day. | 我们从后台,幕后, 到舞台上, 然后我们花一些时间来确保公园 准备好为一天。 |
| 19 | Morning, Main Street. | 晨报主街. |
| 20 | Everything happiness? | 一切快乐? |
| 21 | We're making sure we all know what's happening. | 我们正在确保我们都知道发生了什么。 |
| 22 | Are we doing a good job? | 我们做得很好吗? |
| 23 | We're doing an excellent job, right? | 我们正在做一个出色的工作,对不对? |
| 24 | We do a roll call in the morning to say, hey, who's around and what's the plan for the day and is there anything we need to talk through? | 我们早上点名说,嘿, 谁在身边,有什么计划 白天,有什么需要谈的吗? |
| 25 | Maybe the cash register has stopped working. | 也许收银台已经停止工作了 |
| 26 | Maybe there is an attraction that stops working. | 也许有一个吸引 停止工作。 |
| 27 | What are we doing about that and can we resolve that and make sure that we minimize the disruption and do it in a really responsible way? | 我们对此正在做些什么,我们是否能够解决这个问题,确保尽量减少干扰,并以真正负责任的方式这样做? |
| 28 | Their employees aren't employees, aren't workers. | 他们的雇员不是雇员,不是工人。 |
| 29 | They're cast members. | 他们是铸造成员。 |
| 30 | It's a beautiful day. | 日华严. |
| 31 | They're really trying to drop guests into the stories that they're telling. | 他们真的想把客人放进他们讲述的故事里. |
| 32 | Main entrance from theme park one. | 主题公园一号主入口. |
| 33 | We are good to open. | 我们很好打开。 |
| 34 | Good morning. | 早上好,你好吗? |
| 35 | So nice. | 这么好。 |
| 36 | Perfect day. | 完美无缺 |
| 37 | And we hold our guests here while they're assembling until the park really opens at eight o'clock. | 我们把客人抱在这里 他们聚集,直到公园8点正式开放。 |
| 38 | And it's a nicer, more welcoming, more open to move around environment. | 它是一个更好的,更欢迎, 更开放 环绕环境。 |
| 39 | And, you know, it's kind of special. | 而且,你知道,这是一种特殊的。 |
| 40 | People actually like to come just for rope drop. | 人们其实都喜欢为了绳子而来 |
| 41 | Thank you for spending your your special day with us. | 谢谢你和我们度过特殊的日子 |
| 42 | I hope it is magical. | 我希望这是神奇的。 |
| 43 | It will be. | 会的 |
| 44 | Let's make sure everything is in place. | 令一切众生悉皆如是. |
| 45 | Let's make sure we're welcoming our guests in the perfect way. | 让我们确保以完美的方式欢迎我们的客人. |
| 46 | And then let's get the guests safely on their way to their first destination. | 然后让客人安全地前往他们的第一目的地. |
| 47 | Welcome to Disneyland. | 欢迎来到迪士尼乐园 |
| 48 | There we go. | 开始了 |
| 49 | Thank you, folks. | 谢谢各位 |
| 50 | Have a great time. | 玩得开心点 |
| 51 | Hooray. | 万岁 |
| 52 | Good job. | 干得不错 |
| 53 | There are thousands of frontline employees at Disneyland, | 迪士尼乐园有成千上万的前线员工 |
| 54 | but I think one of the people that guests are interacting with the most are the ride operators. | 但我认为其中一位 与客人互动最多的是 乘务员。 |
| 55 | You open that door and it just like you kind of feel it where it's just like you're putting on a performance. | 你打开那扇门,它就像你感觉它 在那里,它就像你在表演。 |
| 56 | But this one feels more genuine than like actual acting because in like in most part you really care about like their experience. | 但是这个感觉比实际的演技更真实, 因为大多数时候你真正关心的 就像他们的经验。 |
| 57 | Make sure to watch your hats and glasses. | 一定要小心你的帽子和眼镜。 |
| 58 | Go ahead and pull up on your lap bar. | 继续拉你的腿吧 |
| 59 | Pull up on that lap bar. | 拉起来 在大腿栏。 |
| 60 | Thank you. | 谢谢 |
| 61 | Watch your hats and glasses. | 小心你的帽子和眼镜。 |
| 62 | They're the ones sending you off and doing the last safety checks. | 他们把你送走 做最后一次安全检查 |
| 63 | They're the ones that keep the main attraction kind of moving, as it were. | 他们就是那些 保持主要吸引力类型 移动,原样。 |
| 64 | Bye. | 再见。 |
| 65 | Have a good one. | 玩得开心点 |
| 66 | See you guys. | 再见 |
| 67 | Before Disneyland, obviously there were amusement parks. | 在迪士尼乐园之前 很明显有游乐园 |
| 68 | Disneyland helped to create, though, the concept of a theme park. | 不过迪士尼乐园帮助创建了主题公园的概念. |
| 69 | So it wasn't just a ferris wheel or a roller coaster. | 因此,它不仅仅是一个飞船轮或过山车. |
| 70 | It was something that transported you into a different place, a different time. | 是什么东西把你带到一个不同的地方, 不同的时间。 |
| 71 | So it made it a fully immersive experience in a way that had never been done before. | 因此,它以前所未有的方式使它成为一个完全沉浸的经历. |
| 72 | On average a day, Big Thunder Mountain carries about 30,000 guests. | 大雷山平均每天载客约3万人次. |
| 73 | That's at our like minimum. | 这是像我们的最低。 |
| 74 | Hourly we're almost hitting, I believe, like 2,100. | 我们几乎要打到2100分 |
| 75 | We have like five trains running almost at all times. | 我们几乎随时有五班火车在运行 |
| 76 | You know, you can make someone's day. | 你知道,你可以让某人的一天。 |
| 77 | You can break someone's day. | 你可以打破别人的一天。 |
| 78 | Happy birthday, princess. | 生日快乐,公主 |
| 79 | All the training that they do is not just about pushing buttons. | 他们做的所有训练 不只是按下按钮。 |
| 80 | It's about creating these experiences. | 而是创造这些经验。 |
| 81 | There's this whole idea in Disney of pixie dusting. | 迪士尼有一套关于仙人掌粉丝的想法 |
| 82 | So it's creating these special moments for people that are kind of the hallmark of a Disneyland vacation. | 因此,它为人们创造了这些特殊的时刻, 这些都是迪士尼乐园度假的标志。 |
| 83 | One interaction that really stuck out with me a lot. | 一次互动 真正坚持与我很多。 |
| 84 | We always kind of like see those pins that we always like, happy birthday, I'm celebrating. | 我们总是喜欢看到那些 我们总是喜欢的针, 生日快乐,我在庆祝。 |
| 85 | And we just kind of like call it out and be like, hey, like happy birthday or what are we celebrating? | 我们只是喜欢叫它出来 像,嘿,像生日快乐或者什么 我们庆祝? |
| 86 | And in that instance, it said, I'm celebrating Sue. | 在那样的情况下,它说, 我在庆祝苏。 |
| 87 | I'm celebrating Sue's life. | 我在庆祝苏的生命 |
| 88 | She passed away, but this was her favorite ride. | 她去世了,但这是她最喜欢的车。 |
| 89 | One of our first dates was over here at Big Thunder Mountain and kind of says like, oh, like things I remember about her, | 我们第一次约会是在大雷山 对我说,我记得她的事 |
| 90 | like loving this ride is like sometimes I'll hear her. | 就像喜欢这趟车一样 有时我会听到她的声音 |
| 91 | My wife actually passed away in 2020, June 16th, which was a couple days ago. | 我妻子实际上于2020年,6月16日去世,这是几天前的事. |
| 92 | Yeah. | 对 |
| 93 | So this was her favorite ride. | 这是她最喜欢的车 |
| 94 | That's why I always come on here as much as I can. | 这就是为什么我总是来这里 尽可能多。 |
| 95 | She, we were there for like 58 years. | 她,我们在那里大概58年。 |
| 96 | Yeah, I come very, very often, maybe 25 or more times a month. | 是啊,我经常来,也许每月25次或更多次。 |
| 97 | Because hey, why stay home watching TV when I'd be here enjoying. | 因为,嘿,为什么留在家里看电视 当我会在这里享受。 |
| 98 | Be on the wildest ride in the wilderness. | 在荒野中最狂野的骑马 |
| 99 | It just makes me realize that we provide them that sense of home, that sense of safety, | 它只是让我意识到,我们为他们提供 一种家庭感, 那种安全感, |
| 100 | that sense of whatever they need just to kind of feel cared for. | 那种感觉 他们需要什么 只是感觉 关心。 |
| 101 | Oh, I'm sorry. | 对不起 |
| 102 | Can you get those guys? | 你能抓住那些人吗? |
| 103 | Our cast members bring all of this to life. | 我们的铸造成员 带来了这一切的生命。 |
| 104 | They make Disneyland, Disneyland. | 他们创造了迪士尼乐园,迪士尼乐园. |
| 105 | One of the most storied jobs you can have at Disney is to be an Imagineer. | 迪士尼最烦人的工作之一 就是做个想象者 |
| 106 | It's this kind of multifaceted job, but they're the brains behind the operation. | 这是一种多方面的工作,但他们是行动背后的大脑. |
| 107 | There's humans parked in the car spots. | 有人类停在车位。 |
| 108 | An Imagineer, I believe, is someone who works with science and imagination | 一个想象者,我相信,是一个 与科学和想象力合作的人 |
| 109 | and pulls those together to create experiences that are emotional for our guests. | 并且把这些人聚集在一起 来创造对我们的客人有感情的经验 |
| 110 | They're the ones creating the rides, seeming elements, the concepts for restaurants, you name it. | 是他们创造的车, 看上去的元素, 餐馆的概念,你说它。 |
| 111 | It's pretty much anything that you're looking at or experiencing as you ride an attraction, see a show, walk through the parks. | 当你骑着一个吸引人,看到一个表演,走过公园时,你所看到的或经历的几乎都是一切. |
| 112 | I am responsible for the Imagineering team that supports the Disneyland Resort as a whole. | 我负责想象团队 支持迪士尼乐园度假村整体。 |
| 113 | They have generally 500 to 800 projects per year. | 它们一般每年有500至800个项目。 |
| 114 | I've been here about 29 years, and I started as an intern. | 我在这里大概29年了, 我开始作为一个实习生。 |
| 115 | So one of the things that I had the opportunity to design as an intern that actually got built was this cash route. | 因此,我有机会设计一个实习生 真正建成的就是这个现金路线。 |
| 116 | My boss said, hey, here's an assignment. | 我老板说,嘿,这是任务 |
| 117 | You go draw it. | 你去画吧 |
| 118 | You figure it out. | 你想想办法 |
| 119 | And I drew it, and she liked it, and here it is. | 我画它,她喜欢它, 在这里。 |
| 120 | And I can still point to it today. | 我今天仍然可以指出这一点。 |
| 121 | And I am currently working with the team that is building the expansion to the Avengers campus. | 我目前正在与团队合作 正在建设到复仇者校园。 |
| 122 | You can see here we've got a couple of inspirational images that we put out for our guests to see what it is that we're planning. | 这里可以看到,我们有一些鼓舞人心的图像, 给我们的客人,看看我们计划什么。 |
| 123 | We have over 150 disciplines of expertise. | 我们有150多个专业 |
| 124 | If it doesn't exist, can we invent it? | 如果它不存在,我们能发明它吗? |
| 125 | How far can we move the needle on invention? | 发明的针能移多远? |
| 126 | We're building in an operating theme park with guests outside just on the other side of the wall having a great time with their families | 我们正在一个活动主题公园里 外面的客人在墙的另一边 |
| 127 | as our team here is working hard to complete these projects. | 因为我们的团队正在努力完成这些项目。 |
| 128 | I have learned that Disneyland is its own unique and very precious park. | 我了解到迪士尼乐园是它自己独特的非常珍贵的公园. |
| 129 | It is the original. | 这是原始的。 |
| 130 | It is the park that kicked off kind of the theme park industry as a whole. | 正是这个公园把主题公园产业整体推开。 |
| 131 | Disneyland helped to reinvent what a brand could be. | 迪士尼乐园帮助重塑了品牌 |
| 132 | It's become part and parcel of the American middle class lifestyle. | 它已经成为美国中产阶级生活方式的重要组成部分. |
| 133 | They have a built in audience that is going to come year after year. | 他们的观众队伍将年复一年 |
| 134 | But people are willing to pay that expense for something that children grow up knowing they want to visit. | 但人们愿意为孩子长大后知道想参观的东西支付这笔费用. |
| 135 | It is really important that we continue to grow and we continue to evolve. | 真正重要的是,我们继续增长,继续发展。 |
| 136 | I think one foot in nostalgia and tradition and one foot in innovation is really important. | 我认为在怀旧和传统中一脚和在创新中一脚是非常重要的。 |
| 137 | I feel like a lot of people come here with the expectation that it is the most magical place on earth. | 我觉得很多人来这里 都期望这里是地球上最神奇的地方 |
| 138 | They have that expectation that we'll go above and beyond for them. | 他们有这种期望,我们将会为他们超越。 |
| 139 | I'll lay down on both sides open. | 我倒在两边打开。 |
| 140 | Choose that shoulder side and keep your group together, okay? | 选择肩侧 并保持你的团队在一起,好吗? |
| 141 | And that connection point, times the thousands of times it happens to the day, that's where the magic happens. | 而那个连接点,是它每天发生的几千倍,这就是魔法发生的地方. |
| 142 | Oh, first at rope drop, first at rope drop today, that's what I want to hear. | 哦,首先在绳子滴, 首先在绳子滴, 今天,这就是我想听到的。 |
| 143 | It is our responsibility to make sure we understand the love of our park that our guests have | 我们有责任确保我们理解我们的公园的爱 我们的客人有 |
| 144 | and perpetuate more ways to have that connection. | 并维持更多的方式来保持这种联系。 |
| 145 | We're just always the balance of what has been and how we can move it forward. | 我们始终是过去和如何推进的平衡。 |
| 146 | It is okay with me when guests are on their way out at the end of the night that they feel a little bit sad to leave. | 当客人在晚上离开时 他们觉得有点难过 |
| 147 | And what they're doing is they're planning their next visit back. | 他们正在计划下次回来 |
| 148 | A successful day for me is when we were able to make sure that everything appeared seamless. | 对我来说,成功的一天是,我们能够确保一切出现无缝。 |
| 149 | The best day for me is when no one knows I was there. | 对我来说最好的一天是 没有人知道我在那里。 |
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